Policies

GENERAL INFORMATION
Email: [email protected] – Contact: 843.707.1032

DUE TO CIRCUMSTANCES RELATED TO COVID-19 PRODUCTION TIMES HAVE BEEN EXTENDED. THANK YOU FOR YOUR PATIENCE AND SUPPORT. 

NOTE: We reserve the right to refuse artwork requests, should they promote hate or violence.

HAVING INSTALLATION OR PLACEMENT TROUBLE? STOP AND CALL US OR CONTACT A VINYL WRAP SPECIALIST IN YOUR AREA!

ORDERS

We accept orders via our website, in person, by phone, or via our social media platforms.  Due to the custom nature of our products, we offer several payment options to ensure customer satisfaction.  Custom orders requiring a design fee must have invoices paid in full, or at the least have the design fee paid as a deposit.   Payment, whether full or partial (design fee deposit), is required in order to assign any work to our designers.  Once the order is in design, you will receive design proofs (see proofs section for additional information) which will require approval before we are able to move the order to production (print and shipping).

INVOICES

Invoices are due upon the date of issue. Customers with payment schedules (partial payments), are required to pay the remaining balance of the invoice upon design proof approval.  Should the invoice remain unpaid longer than 30 days past the issue date or proof approval date, whichever is later, a re-occurring $25 or 10% fee, which ever is greater, will be applied after every 30 days the bill is not paid in full. Any returned check will have a $30 fee added to the total bill and require payment in cash upon second request.

   Processing Fees:  All invoices incur a processing fee if checking out via our merchant sales and at times, depending on the merchant, may not receive the processing fee back in instances of refunds.  To avoid processing fees we do offer checkout via CashApp ($PRIMALGFXCO). 

DESIGNS

Orders that incur a design fee acknowledge that design is a product/service required as part of the custom overall product and yields an “end” product.  Due to the nature of design services, design fees are non-refundable.  Designs involve hours of vectorizing images, creating new artwork to incorporate into a design, research, collaboration with other design team members, and customer feedback. 

VECTORS/TEMPLATES

  Vectors and templates are different than design as they are the original working files and are not included as the overall end product of a design.  A vector in itself is a product/service on its own.  Under U.S Copyright laws, the original artwork for a design project belongs to the designer unless the client has made provisions to own the artwork outright from the designer.

PROOFS
All Custom design/orders will receive a proof as part of the associated design fee. Acceptance of the artwork (proof provided) is final (Verbal, Text, Email and any other mean of communication between Primal X and the client). Should the customer request changes to the artwork ( Additions, Subtractions or Changing Motorcycle) after the final proof has been accepted, an additional $25.00 charge will be assessed for the changes.

Note: Buyer MUST ensure Make, Model, Year and template shape are correct, and/or any aftermarket products/upgrades are reported to us preferably at the commencement of the design process.  We can not be held liable for templates not “fitting” if customer has aftermarket/upgraded products that we were not made aware of.  Additionally, we may advise customers with recommendations of “coverage” (or lack thereof) depending on what aftermarket/upgraded products are reported to us.  We highly recommend customers yield to our recommendations as this with support refund requests in situations that a template does not “fit” or “cover” as expected.  Be advised that once a proof is accepted the sale becomes final and no refund will be issued, unless there is an error made by us.  **Graphics are intended for use on unmodified factory OEM plastics. Fitment of aftermarket or custom plastics is not guaranteed .

NON OEM PLASTICS – We will attempt to provide the closest template we have a available for the desired aftermarket Non-OEM reproduction plastics. However, the buyer understands the item may require trimming or additional alteration.

ARTWORK
All artwork used and provided by Primal Graphics Co is the sole property of Primal X Motorsports unauthorized reproduction is prohibited. All artwork is protected under US Copyright law.

By purchasing a product baring the Primal logo, you authorize Primal Graphics Co, LLC and its affiliated social media accounts to use images of your motorcycle and or artwork for promotional purposes.

COLORS
All colors on our site/proofs have been represented to the best of our abilities. However, we can not be held responsible for what your computer or monitor produces for color on your end, and therefore there is no guarantee that the end product will color match. If you wish to use a specific color, the CMYK, RGB or PANTONE color must be presented in writing at point of sale. If no colors are selected our default proof colors will be used. 

Due to the custom nature of the process and changes in selected print media, inks, foils and chromes, we cannot guarantee the selected colors will present themselves as intended. No refunds will be given due to issues of this matter. However, we will attempt to remedy these situations to the best of our ability.

COLOR ADDONS *Customers must add these at checkout or request that they be added to their order. Once a kit has been printed, we can not alter the color”

• CHROMES – These are similar to Metal finishes. The material gives off an almost mirror reflection in each of the respective colors. At this time, we only offer the Chrome in Holographic finish.
• REFLEX REFLECTIVE – This particular material uses a crushed glass filament and give a glowing appearance when light is captured at night. This material is for show purposes only and is not intended to be used while operating vehicles on busy streets.

PROMOTIONS

The (TWICE AS NICE OR BUY ONE GET ONE DUPLICATE) promotion may only be applied to the Semi Custom selections. NO CHANGES MAY BE MADE TO THE SECOND SET. Exclusions apply to the purchase of color upgrades. The color upgrade fee must be collected on the second set or the standard non-reflective/non-chrome materials will be used.  Lastly, this promotion may not be used in conjunction with the customer referral credits. *PROMO CODE MUST BE USED AT CHECKOUT TO REDEEM PROMOTION*

SHIPPING INFORMATION
All products ship via USPS (primary), or via FEDEX on certain rush orders, at buyers expense. It is our mission to produce and ship all products in a timely manner. Shipping timelines are dependent on proof approval, invoice payment, production timelines, and shipping carriers.  The expected timelines (post proof approval, full invoice payment, & production) are as follows:

Pre-printed number plates 7 business days, Semi-Custom and Personal ID products 10 business days, and Custom work 15 business. Times may also vary depending on volume and shipping times.

RETURNS AND REFUNDS
Due to the custom nature of our products all REFUNDS ARE SUBJECT TO REVIEW for full, partial or non- refund results.  We will always aim to be fair, honest, reasonable with our returns/refunds requests.   Please contact us via telephone or email ([email protected]) to request a return or refund.   Photos of the item are required (damage, error, etc).  Product MUST NOT HAVE BEEN USED (applied/installed) for return/refund to be considered.  We reserve the right, to replace the item (partially or fully) verse providing a refund.

*We do not accept responsibility for print errors after the customer has approved the provided proof of the artwork/product.  During design proofing approval, customers are responsible for verifying spelling, correct depiction of logos, phrases, numbers, fonts, colors they requested. 

IF DIGITAL PROOFS HAVE BEEN RELAYED (TEXT, INSTAGRAM, EMAIL, IN PERSON)  THE CUSTOMER UNDERSTANDS THAT THIS IS CONSIDERED PART OF THEIR SERVICES RENDERED.

Orders containing third party products such as  (TX RACE KITS, Plastics, Seat Covers, Grips & SpokeSkins) will be refunded less the amount for the aforementioned items, only if they have been delivered.

Note: Please review your items once you’ve received them. No corrections/re-issues will be made if

(a) The product has been installed on the motorcycle, Atv or vehicle

(b) It is 30 days after the product has been delivered. Customers must contact us within this window in order to be considered.

CANCELING AN ORDER
Should the customer decide to cancel their Semi Custom or Full Custom order, a $84.99 USD fee will be assessed and the remaining balance refunded. Our designers work diligently to bring your design to life and their time holds a great deal of value.

• If an order must be reversed due to a billing or payment conflict, the buyer is responsible for any additional fees associated with redirecting, intercepting or reshipment of the purchased products. A minimum $40.00USD assessment will be applied for restocking and or loss of materials/time. This amount will be added to the total invoice and is a non refundable. Primal X will provided an itemized statement / breakdown of said fees.
• We reserve the right to cancel, refund or refuse service under reasonable circumstances. We will not and do not tolerate the use of expletives, demeaning or racial slurs, or generally offensive speech or actions.

Orders Containing third party items (Plastics, Seats, Spoke Covers, etc)

• We are not responsible for shipping delays due to production and or back ordered products from a third party. Refunds of Primal X product will not be issued due to any delays. Our representatives will do their best to align these times properly.
• These products are will receive a %15 Restocking Fee, which will be subtracted from your refund 
• Customer must pay any and all return shipping expenses

BIKE CHANGE

• Changing the make, model or year of the desired graphics kit after the initial purchase specifications have been placed is subject to a $49.00 change assessment.

CONDITIONS OF USE
By using this site you agree to the aforementioned terms and conditions.

All items we produce are custom and made to order. We do not stock any items***