Policies

GENERAL INFORMATION
Phone: 646.661.5726
Email: sales@primalxonline.com

SHIPPING INFORMATION
All products will be shipped USPS at buyers expense. It is our mission to produce and ship all products in a timely manner. Expected shipping times are as follows: Pre-printed number plates 5-7 business days, Semi-Custom and Personal ID products 5-7 business days, and Custom work 7-10 business days after final approval of artwork. Times may vary depending on volume and shipping times.

INVOICES

Invoices are due upon the date of issue. Should the invoice remain unpaid longer than 30 days past the issue date, a reoccurring $25 or 10% of total,which ever is greater ,finance charge will be applied after every 30 days the bill in not paid in full from original issue date. Any returned check will have a $30 fee added to the total bill and require payment in cash upon second request.

RETURNS AND REFUNDS
Exchanges are only allowed when errors are made on behalf of Primal X. Due to the custom nature of our products there may be NO REFUNDS/RETURNS. To replace an item, you will need to contact us by telephone and receive authorization. Then your product may be reissued by Primal X for a replacement. We do not accept responsibility for print errors after the customer has approved the provided proof of the product.

Note: Please review your items once you’ve received them. No corrections/re-issues will be made if

(a) The product has been installed on the motorcycle, Atv or vehicle

(b) It is 30 days after the product has been delivered. Customers must contact us within this window in order to be considered.

CANCELING AN ORDER
Should the customer decide to cancel their order after the design process (Proofs Delivered), a $75.00usd fee will be assessed and the remaining balance refunded. Our designers work diligently to bring your design to life and their time holds a great deal of value.

Orders Containing third party items (Plastics, Seats, Spoke Covers, etc)

  • We are not responsible for shipping delays due to production and or back ordered products from a third party. Refunds of Primal X product will not be issued due to any delays. Our representatives will do their best to align these times properly.

ARTWORK
All artwork used and provided by Primal X is the sole property of Primal X Motorsports unauthorized reproduction is prohibited. All artwork is protected under US Copyright law.

COLORS
All colors on our site/proofs have been represented to the best of our abilities. However, we can not be held responsible for what your computer or monitor produces for color on your end, and therefore there is no guarantee that the end product will color match.

PROOFS
All Custom Art will receive a proof as part of the art fee. Acceptance of the artwork is final (Verbal, Text, Email and any other mean of communication between Primal X and the client). Should the customer request changes to the artwork ( Additions, Subtractions or Changing Motorcycle) after the final proof has been accepted, an additional $25.00 charge will be assessed for the changes.

Note: Buyer should be certain Make, Model, Year and template shape are correct. If the proof is accepted the sale becomes final and no refund will be issued. Graphics are intended for use on unmodified factory OEM plastics. Fitment of aftermarket or custom plastics is not guaranteed .

CONDITIONS OF USE
By using this site you agree to the aforementioned terms and conditions.

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